CRM became a must-have for any company that wants to build a strong relationship with customers.
COCAPPS’ functional components take care of:
Sales force: Management of many informations attached to the project (mails, fax, e-mails, plans, bills, phone number, tasks, documents, etc…).
- Business Dashboard,
- Data mining,
- Team coaching tools.
Technical management and after-sales service :
- Project management tool
- Full project’s information access
- Service contracts management
- Incidents and requests management
- Incidents and requests management,
- Reporting, performance management, tasks management.
- Partnerships management,
- Direct or indirect business follow up.